DIRECT DEPOSIT REFUND

[Steve M]

Last year I used fee collect for this client. This year it is just direct deposit. I have set up the e-file info correctly, but I get a message telling me that Error: The account number entered in bank information section must be a account number for the lending bank, not the tax payers bank. Hit the restore button to return to the standard bank account.

I have switched to direct deposit and do not see any reset button. Any one have any ideas.

I have tried 3 times to access customer service and the webpage is down as well. This reminds me of years past when the service was non-existant. I wonder what's going on with ATX?

Steve M

[Jack from Ohio]

Remove the FeeCollect form(s)