Error - Already signed in to other workstation.

[Ray in Ohio]

When trying to log into the 2010 ATX program, I get the following message:

"You are already signed in on another workstation."

"Please sign out before signing in at another location."

The 2010 program is not open on any other workstation therefore I am not logged in anywhere. Why am I getting this error?

I have restarted all the workstation computers and that does not make a difference.

At this point I tried to log in all the different users (5) and everyone gets the same error message.

What do I look for? How can we all be logged in when the program is not even open on any computer?

Wierd!

Thanks for any advice.

Ray

[Karen Lee]

update and reboot

[Pacun]

Reboot all computers.

[Jack from Ohio]

If he has a network, that probably won't fix the problem. A workstation with the ATX program running was shut down improperly. The only way I have corrected this is to open administrators settings and remove that name from the list.

Create a new name at the workstation and log in again.

[Pacun]

I remember now. I posted the answer one year or two years ago. Look for it in the archives of this forum. You need to delete a line on the ini file on the offending computer. You don't have to have ATX on a network in order to get this error.

[Pacun]

I found the posting. It was on Feb 06, 2011 about efiling problem. It is the same principle but I didn't post the real answer. I think I was imitating someone from Ohio who doesn't share the answers.

Helpdesk will solve your issue right away.

This is what I would do. If you have ATX on two computers, look for the .ini file on the ATX directory and compare. One of them will have an extra line. If you don't have two computers, you might be able to compare the 2010 with 2011 .ini file. Then you copy the .ini file to another directory. Don't drag and drop, just right click and copy. Then open the original .ini file with notepad and remove the line. If something goes south, you overwrite this .ini with the copy you made.