Cant back-up returns

[ldreyna]

when I choose backup/restore from the return menu and I choose to backup to a flash drive, it is saving (something) to an ATX 2010 program instead of an ATX 2011 return. Why cant I save to flash drive?

I click on the return icon after it supposedly saved it, and it opens up the 2010 program NOT THE 2011 return. What am I doing wrong? Can anyone help?

[mcb39]

Are you checking the box next to the return that you are trying to backup (In the program manager)?

[ldreyna]

yes

Ive done the backup/restore to my F: drive (flash drive), and Ive tried to export the return to the F: drive. The backup way saves a file that opens the 2009 TY program, the export way saves a file that opens up the 2010 TY program. Ive done the backup to flash drive for years and never have had problems.

What am I doing wrong (or is it the software?)

Thanks

[Achmid]

I have not used back up restore for years. Per good advice from ATX I Have used import, export without any problem

[Jack from Ohio]

I have not used back up restore for years. Per good advice from ATX I Have used import, export without any problem

What kind of technician(?) tells you NOT to use back-up? So you like playing Russian Roulette with your client's tax data? <<<Skeptical>>>

[ldreyna]

My question is not about backup vs restore.

Has anyone do0ne a backup to flash drive on this 2011TY? Ifr the return successfully backed up to the flash drive, what steps did you do?

This is how I tried it:

completed a return (2011TY)

closed return, on the rtn mamager went to return>backup/restore

in the backup box chose destination as F: (where my flash drive is)

clicked on start

it said backup complete after close

closed ATX program

when I go to my computer>F: to check and see if it saved, the icon of the return is there but when I click on it to open the file, it opens up the ATX program from 2009, NOT ATX2011ty and the return is not (shouldn't be there anyway)

I might have to give up and call customer service.

Thanks

[Pacun]

right click on the file, go to properties and select open with ATX2011. Keep in mind that this might change the file association for all the 2009 files.

Why don't you open ATX2011, and restore from F: drive? That's the way you normally do.

[ldreyna]

That worked!! (at least for this one return Ive been trying to work with). I will hope it works for other new returns as I prepare practice returns then get ready for Jan 17!!.

Thanks