JCMCCANN Posted January 16, 2008 Report Posted January 16, 2008 We purchased Scan & Fill and have recently installed it. I have been on hold with customer service forever trying to find out exactly what 1099s and W-2s this program is capable of scanning and importing. We have tried some 1099-INT, 1099-DIV, and 1099-MISC statements with no success. The user manual only says...."any other form in our library of recognized tax forms". Does anyone know what forms Scan & Fill will successfully scan and import? I have been looking online for a listing somewhere with no luck. Additionally, does ATX offer refunds for their programs when we discover we don't like them. Any input would be appreciated. --J Quote
Mel in Hawaii Posted January 16, 2008 Report Posted January 16, 2008 The ATX of old and the ATX of now may be different, but ATX used to want you to try the programs and offered an unconditional guarantee. I don't know if that changed with the change in ownership though. Quote
Monkeyman Posted January 16, 2008 Report Posted January 16, 2008 We purchased Scan & Fill and have recently installed it. I have been on hold with customer service forever trying to find out exactly what 1099s and W-2s this program is capable of scanning and importing. We have tried some 1099-INT, 1099-DIV, and 1099-MISC statements with no success. The user manual only says...."any other form in our library of recognized tax forms". Does anyone know what forms Scan & Fill will successfully scan and import? I have been looking online for a listing somewhere with no luck. Additionally, does ATX offer refunds for their programs when we discover we don't like them. Any input would be appreciated. --J JCMCCANN, I believe ATX still has the 30 day refund policy. You need to send the software back with a request to cancel. Call the sales folks with help on the cancellation if technical support doesn't work out for you. Monkeyman Quote
JCMCCANN Posted January 16, 2008 Author Report Posted January 16, 2008 I waited on hold for over an hour before giving up. I'll try to reach them again tomorrow morning. If I don't get a positive response, I'm going to ask about their refund policy for the scan & fill since it doesn't appear to be worthwhile. --J Quote
Steve M Posted January 16, 2008 Report Posted January 16, 2008 I am having the same problem. When I ordered it I was told that there would be a refund if you requested it within 45 days. If they reneg on that promise, I will dispute it with the credit card company. Steve M Quote
JCMCCANN Posted January 17, 2008 Author Report Posted January 17, 2008 I finally got someone live at technical assistance. The software will scan the tax document but will not read it to properly name it therefore making it impossible to import it into ATX - the whole purpose of the Scan & Fill software. The technical support folks are sending our issues over to the development team to work on a fix. They don't know when it will or if a resolution will be developed for us. I am on hold with Sales to figure out about refunds. I know I ordered for renewal on the December 12th and I can see on their website refunds are to be requested within 30 days. However, this isn't an issue with us being unsatisfied. This is an issue with the software not working! Quote
Steve M Posted January 17, 2008 Report Posted January 17, 2008 The ATX of old and the ATX of now may be different, but ATX used to want you to try the programs and offered an unconditional guarantee. I don't know if that changed with the change in ownership though. An important note regarding the refunds; they didn't ship (or at least they told me that no one would receive the software) until the week after Christmas. Therefore, that should be within the 30 days. S Quote
michaelmars Posted January 17, 2008 Report Posted January 17, 2008 if you charged it i would put a hold on it with your credit card for shipping a product that didn't work and not being able to reach anyone at the company to assisst you. its always better to have them chase you for money than for you to chase them for a refund. Quote
JCMCCANN Posted January 17, 2008 Author Report Posted January 17, 2008 The sales folks state the software was shipped on Jan 4th so the refund needs to be requested within 30 days of that. The request for a refund needs to be provided both by fax and mail and state the reason for the refund request. Here are the coordinates to send refund requests: fax: 800-834-4859 mailing: CCH Company 6 Mathis Dr NW Rome, GA 30164-2729 Refunds supposedly take 2-3 weeks to process. --J Quote
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