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Posted

Looks like the switch to MeF may not be going very smoothly. Submitted a batch of Federal returns. They were Accepted. State returns then move from Hold to Created as normal. Submitted them. The entire batch of state returns came back as Rejected by Agency saying that the SSN was already used.

Called the Help Desk - they said they need to re-hang the returns, whatever that means. Will see what happens....

Anyone else having state e-file problems since March 1st hit? Is it just a NY thing?

Posted

Which state, Ken?

Based on what the state help desk told you, it was THEIR problem, not yours and not ATX's. These things do happen now and then, but not often. I bet you never have it happen again. You have not had problems any other day, have you?

Posted

>>they need to re-hang the returns, whatever that means<<

I don't know what that means, but it sounds good. Maybe it's, like, stick back up on the rack. Or maybe hang the clients. Hang this whole job. Anyway, sounds good.

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