1040 EF Info Informational Error

[L.S.]

Keep getting this error - consent to use pin must be entered for filer(and spouse if MFJ) if western union moneywise prepaid mastercard is selectd. I do NOT select or want to use this, however i still get these messages --- program error?????

[grandmabee]

I would delete the form 1040 efile form and add back. is this happening on all returns or just this one?

[L.S.]

I would delete the form 1040 efile form and add back. is this happening on all returns or just this one?

On all - I will try to delete and add back in.

[TAXMAN]

I saw this happen to one of my returns. Looked at direct deposit box. Had marked the wrong one. There are two of the direct deposit indicators on the efile page. You may want to recheck that you have the correct box checked. I do not use ANY bank products period. Just my 2 cents worth.

[L.S.]

I deleted the e-file information and put in a new one - made sure I didn't check the wrong box and still get this same message after I create the e-file. any other ideas?

[Jack from Ohio]

I was on the phone with tech support 1 hour and 45 minutes to fix this problem. Had to do a complete dowload of all updates after cleaning several hundred files from the Not-Processed folder. Long and time consuming. If you are not comfortable with working in the files and folders of the program, call tech support, INSIST on a level 3 technician for program technical problems (this will take 10-15 minutes for the person who answers to get permission to do) then explain your problem.

5 minutes after getting a REAL technician on the line, he located the problem. The rest of the time was waiting for the MASSIVE amount of updated files to be downloaded and installed again.

ATX is good software. CCH management has their head up their... .... .... clouds when it comes to customer service. I gave the tech 5 stars. CCH management and their customer non-service get -3 stars.