1041 ERROR

[bstaxes]

Just spend over 2 hours on the phone with ATX support. There is an error on filing the extension. "Error: An internal error occured. Download the lastest program and forms updates. If this problem persists, call Customer Service in order to securely send them an export of this return and the !Tax2009-Errors.log file." I turned control of my computer over to them. They tried updating, deleting, updating..... they really tried. It appears as if there is a problem in the software. They said they would get back to me with an answer. I will post when I get an answer.

[Kea]

Thanks. I'll wait to file my extensions.

[Catherine]

Thanks. I'll wait to file my extensions.

I'll second Kea -- on my list for tomorrow was to file extensions, including a 1041. I'll hold off on that one.

[taxperson]

Which extension form were you using? IRS won't allow 4868 efile with a 1041.

[michaelmars]

i filed a bunch on the 4th and they all got accepted the same day. i filed one on the 5th and it just accepted last today

[bstaxes]

Filing 7004 and nj630 with 8879f. I am glad that you got yours filed and accepted.

[bstaxes]

Just received this e-mail from ATX. Guess if your NJ your okay.

Dear Barbara,

My name is Debbie and I am contacting you today in regards to incident number 6798700. You were speaking with Jody from technical support in reference to efiling a NJ 1041 extension. Jody tried to call this morning but was unable to reach you. The defect he submitted to development has gotten a response from our QA team. The NJ 1041 extension can not be efiled and has to be paper filed. What you can do is print out the forms and mail them into the state of NJ. If you need instructions on how to do this you can either call customer support or push F1 while on that form. I apologize for the misunderstanding and hope you have a good day.

If you need further assistance, please contact Customer Service at 800-638-8291. This e-mail has been recorded under Incident #6798700

Sincerely,

Deborah Forcier

Technical Support Representative,

CCH, a Wolters Kluwer business

6 Mathis Drive Rome, GA 30165

P. 800.638.8291

F. 888.815.7587

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