EFILE ERROR ON ILLINOIS

[SUE A.]

I AM POSTING THIS ON BOTH FORUMS BECAUSE IM STUMPED ABOUT WHAT TO DO. I GET AN ERROR WHEN I CREATE THE EFILE STOPPING THE IL STATE TO CREATE. THE ERROR TELLS ME TO CLOSE THE RETURN AND REBOOT MY COMPUTOR AND TRY AGAIN. THIS HAS NOT WORKED. ANY IDEAS WHAT IS WRONG? THANKS, SUE IN ILLINOIS

[Jack from Ohio]

It is not an Illinois problem. It has started since this morning's program update. Every e-file trying to be created give the same message. It IS a bug.

Everyone send an e-mail to tech support complaining...

I am sure the phone lines are even MORE jammed up today, so send e-mails!

[HV Ken]

They already know. Received this email this morning:

"1040 EF Info - Error: A summary..." when creating 1040 e-files

2/11/2010

"1040 EF Info - Error: A summary record was not found..." when creating 1040 e-files

You receive the following message, referring to form 1040 EF Info, when creating a piggyback or state-only 1040 e-file:

1040 EF Info - Error: A summary record was not found in the e-file. Save the return, close and re-open, before re-creating the e-file. If error persists, reboot computer and re-create e-file.

This problem has been reported and is currently being investigated by our programming staff.

To work around this problem until a fix is available, you can create and transmit federal-only and direct-state (CA, MA, ME, or MN) e-files; however, you cannot create piggyback or state-only e-files until this problem is resolved.

[Jack from Ohio]

Thanks Ken!