Not connecting...

[MN2V]

I never send e-files before February. I am trying to send my first e-file this morning and I cannot get connected. Is it just me or is it part of the back-up ATX is experiencing? If it is just my problem I need to get in line with the support team.

[Tax Prep by Deb]

I never send e-files before February. I am trying to send my first e-file this morning and I cannot get connected. Is it just me or is it part of the back-up ATX is experiencing? If it is just my problem I need to get in line with the support team.

I just tried and was able to connect without any problems. Have you tried recently? Sometimes they are just busy and it may take a few tries to get connected.

Deb!

[Lynn EA USTCP in Louisiana]

I just tried and was able to connect without any problems. Have you tried recently? Sometimes they are just busy and it may take a few tries to get connected.

Deb!

Have you tried the 'synchronize with EFC'? I usually do that before trying to send my first e-file, which was successfully sent this morning.

Lynn Jacobs, EA, NP

Kenner, LA

[MN2V]

Have you tried the 'synchronize with EFC'? I usually do that before trying to send my first e-file, which was successfully sent this morning.

Lynn Jacobs, EA, NP

Kenner, LA

I have to report this. After waiting on hold for the usual 45 minutes I got great help (cookies were the problem) and I have to say I was impressed.

[kcjenkins]

Thankfully, within about a week those wait times should improve. Always does, as the newbies learn their way around the program. I hear from friends with other programs that they are also having long wait times. Given all the new 'kinks' in the code I don't think it is surprising that it's this way this early.