Lucho Posted January 27, 2010 Report Posted January 27, 2010 “Run time error'-2147024894(80070002)File or assembly name CCHProdMgr, or one of its dependencies, was not found”. My friend (whom I referred to ATX as a new customer) is having troubles reinstalling the programs. She had someone to work on the computer including installation of extra memory, everything works well but she is not able to reinstall the tax program. When she gets to the step of choosing the states is when she gets the run time error message mention above. Yesterday she was able to download the 2008 online but today someone from ATX customer support have her to remove it claiming that it may have being downloaded incorrectly and that could be the problem of not being able to install the 2009; after spending almost 2.5 hours on the phone with ATX support without any success, she was told to call back tomorrow and ask for a technician who can be able to help her. Does anyone have an idea of what’s going on? She runs a daycare so she can not afford to be on the phone for a long time (taxes, if possible will her evening business) Thank you again. Lucho Quote
ABC Posted March 10, 2010 Report Posted March 10, 2010 I am also receiving this exact error. Does anyone know a possible resolution? Thanks. Also, what is 'CCHProdMgr'? Quote
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