NT-Computer Problem Question

[Booger]

Good morning everybody. Although this is NOT a tax question, I have confidence that

the computer-savvy users on this board could help me.

This problem just cropped up about 3 weeks ago. I am able to get on the internet, but when

I try to access Hotmail, nothing happens. However, on my PC at the office, I have no problem

accessing Hotmail.

I tried disabling my security software, but still no Hotmail.

Any suggestions?

Thanks in advance.

Booger

[Lion EA]

Don't use Hotmail, but maybe uninstall and then redownload Hotmail. (Something in your file is missing or not going to the right place.) Good luck.

[Booger]

Thanks for your response, Lion. Don't think I can uninstall/reinstall, since Hotmail is accessible directly on

MSN's browser. I'll call Dell (my computer maker).....since it WAS accessible about 3 weeks ago, I'm thinking

that there is a setting on the PC that either needs to be turned on or off.

Booger

[kcjenkins]

Can you access other email, like Yahoo, Gmail, or Chrome?

And if so, can you then open Hotmail in one of the tabs?

[Booger]

No, I haven't tried opening another type of e-mail. Will try tonight when I get home.

If I can, then I'll try to open Hotmail from the tab.

Thanks, KC.

Booger

[Bart]

Good morning everybody. Although this is NOT a tax question, I have confidence that

the computer-savvy users on this board could help me.

This problem just cropped up about 3 weeks ago. I am able to get on the internet, but when

I try to access Hotmail, nothing happens. However, on my PC at the office, I have no problem

accessing Hotmail.

I tried disabling my security software, but still no Hotmail.

Any suggestions?

Thanks in advance.

Booger

Are you using Internet Explorer? Under Tools - Internet Options - Security there is a place to list trusted sites.

[Lion EA]

mail2web.com is a site that's supposed to let you access you e-mail account with any provider on their web site. Just an interim suggestion to let you get into your mail account to see if you need to adjust settings.

[Booger]

Thanks again, Lion. Last night was interesting. Spent 3 1/2 hours on the phone with a Dell

support guy located in India (told me the weather has been very nice there). From 8 until 11:30 (YAWN!!).

He still couldn't figure it out.

What I ended up doing is setting up a new e mail account with my DSL provider. I just finished sending

a blanket e mail to all my contacts notifying them of this change.

Tired and Frustrated Booger

[Catherine]

<snip>

Tired and Frustrated Booger

Hang in there, Booger. You still have your love for me to sustain you.

And my sympathies on the annoying computer problem. It's just astounding how much unproductive time these 'time-saving' machines can cost us, isn't it?

Catherine

[Booger]

Thanks, Catherine. This problem was REALLY WEIRD. I could access the internet, access various

websites (Amazon, etc), but it would not open hotmail.

Booger

XXOO

[TAXBILLY]

Evidently a common problem. Maybe some of these can help:

http://www.dogpile.com/dogpile/ws/results/...=7?_IceUrl=true

taxbilly

[Booger]

Just for fun(???) I'll try a couple of these fixes.

Thanks, Taxbilly

Booger

PS Should've called you last night....would've gotten to bed alot earlier.

[Medlin Software, Dennis]

Don't use HM, but when similar problems crop up... there are two things I do first.

Bad Cache. Clear the browser's cache and try again.

Spoiled Cookies. Clear the cookies from your browser and try again.

[ed_accountant]

You should also have a backup internet browser like Mozilla Firefox. If it doesn't work in the first browser try the backup one..