MN2V Posted February 8, 2009 Report Posted February 8, 2009 I couldn't believe my 7 e-mails from ATX today (Sunday Feb 8, 2009). Like they have nothing else to do? Several of the e-mails would have been more appreciated in January! and some of them (Junk Mail type) I don't need at all. I am not a fan of the Auto Shield... Did anyone else get this "special attention " when we are the busiest? Quote
Janitor Bob Posted February 8, 2009 Report Posted February 8, 2009 I couldn't believe my 7 e-mails from ATX today (Sunday Feb 8, 2009). Like they have nothing else to do? Several of the e-mails would have been more appreciated in January! and some of them (Junk Mail type) I don't need at all. I am not a fan of the Auto Shield... Did anyone else get this "special attention " when we are the busiest? I also received the mass e-mails....ATX....if you're gonna send me something, make it an extra cheese & pepperoni pizza...not a bunch of junk e-mails! Quote
JRS Posted February 8, 2009 Report Posted February 8, 2009 You must be privileged or I'm on the s list. I only got one and that was how to reset my password without bothering support. Quote
TAXBILLY Posted February 8, 2009 Report Posted February 8, 2009 I only got one giving me tips so that I don't bother customer support. taxbilly Quote
barosser Posted February 8, 2009 Report Posted February 8, 2009 I got about 6 dated mid January.. Quote
kcjenkins Posted February 8, 2009 Report Posted February 8, 2009 Gee, I have not gotten any lately. Wonder why they are not sending them to me? Quote
ACS41 Posted February 8, 2009 Report Posted February 8, 2009 I received also recevied around 7. Yes, some dated mid January. What is the scoop of the 'audit shield"product ? Is it anything more than a product to sell a client in case I screw up his/her return? If so, I would not want to buy it if I were a client. If it is a decent product, what is the "sales pitch" yuo should use? Quote
bstaxes Posted February 8, 2009 Report Posted February 8, 2009 I feel left out because I didn't get any. Quote
GERALD Posted February 9, 2009 Report Posted February 9, 2009 I also received 7, including one dated January 13 that was a reply to an inquiry that I was assured would be answered in 24 hours. Naturally, I had to call and get the info on the 15th and they couldn't understand why I had not received the e-mail ! Quote
Catherine Posted February 9, 2009 Report Posted February 9, 2009 I received also recevied around 7. Yes, some dated mid January. What is the scoop of the 'audit shield"product ? Is it anything more than a product to sell a client in case I screw up his/her return? If so, I would not want to buy it if I were a client. If it is a decent product, what is the "sales pitch" yuo should use? It's basically a "warranty" in case the program screwed anything up. If _you_ messed up, it would be your E&O insurance on the hook. And the returns most likely to want sucha product (those with schedules C, E, and F) are not eligible. I put the existence of such a thing in my "welcome to tax season" letter, but have not so much as mentioned it in passing in person. Catherine Quote
Bart Posted February 9, 2009 Report Posted February 9, 2009 I feel left out because I didn't get any. I'm glad to feel left out because I didn't get any. I want to feel left out because I didn't get any. Quote
RitaB Posted February 9, 2009 Report Posted February 9, 2009 Did anyone else get this "special attention " when we are the busiest? Nothing from ATX, but I have had a letter dated Oct 2008 that I received in Dec 2008, saying someone would call me in a "few days" conducting a survey for the IRS. Surveyor called Feb 6. 18 minutes, 42 seconds. When she asked how many returns I prepared last year, I said, "Hang on, I'll open the program and look." "Oh, just give me an estimate," she says. OK, sounds like a very reliable method to me. Quote
Gail in Virginia Posted February 10, 2009 Report Posted February 10, 2009 Maybe those of you feeling left out got these emails earlier when they originally should have been sent. One of the ones I got was a checklist of things to do to get ready for the start of filing season on January 16. I felt like I had entered a time warp. Quote
jasdlm Posted February 10, 2009 Report Posted February 10, 2009 I got two emails from CCH asking me to complete a customer satisfaction survey. I got one email on the same day (this past Sunday, the 8th) giving me my unlock codes for my software. I never received them when I purchased the software. Started bothering sales, got nothing. Eventually called and left a semi-unkind voicemail message. Received a code back. Computer tech came to install software, and the code was incorrect. Called sales, held forever (while computer tech was rightfully billing time), and eventually got a working code. That was in early January. This past Sunday, I get the following: Below you will find the product activation codes you recently requested from your customer service representative. Please refer to the documentation which you received with the product for instructions on utilizing the activation code. If you have any questions or issues concerning these activation codes, please contact our customer service team. That's incredibly useful! I'm going to go right back to the 2 survey emails they sent at the exact same time and tell them just how great they are. Quote
Gail in Virginia Posted February 11, 2009 Report Posted February 11, 2009 "I'm going to go right back to the 2 survey emails they sent at the exact same time and tell them just how great they are. " Good Luck with that. At the same time that I received the emails to help me start up for tax season, I received an email survey about a support issue that I called about in early January. When I followed their link to complete the survey, after entering my customer ID, I got a message that no support incident existed. I think they waited so long thinking we would be too busy in Feb. to complete the survey. Quote
taxxcpa Posted February 11, 2009 Report Posted February 11, 2009 I couldn't believe my 7 e-mails from ATX today (Sunday Feb 8, 2009). Like they have nothing else to do? Several of the e-mails would have been more appreciated in January! and some of them (Junk Mail type) I don't need at all. I am not a fan of the Auto Shield... Did anyone else get this "special attention " when we are the busiest? They just wanted to make sure that you understood that you could actually begin doing tax returns before Apr 15 Quote
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