Tech Support - Giving Credit Where Due

[JohnH]

I was setting up a batch of 1099 forms (about 250 +) to transfer from QuickBooks into ATX today and hit a snag when I discovered the 1099 conversion printer for QB files wasn't available. I called ATX tech support, got right in to the help desk, and the young lady on the phone took me through the process to install it in about 10 minutes. She was very helpful and methodical - we never had to backtrack a single step. She also stayed on the line until I finished the conversion and loaded the file into ATX. All in all a very positive tech support experience. I know several of you have related some bad tech support experiences and I just wanted to mention that there is another side.

[Janitor Bob]

Thanks for sharing....It is nice to know and it helps boost my confidence in ATX support going into what will surely be another trying season.

[Tax Prep by Deb]

My experience with tech support this year has likewise been a wonderful experience. They are so much more knowlegeable with our program this year. It is a big improvement over last year.

Deb!

[taxbrewster]

My experiences have always been good, the problem is just getting someone on the phone (hold time this year has been unreal), but just like this board, they are very helpful!

[michaelmars]

NYC-400 voucher instruction letter is wrong, i wrote to them and the next day i got a thank you and that the fix will be avail in 1-2 days

[michaelmars]

just got my second response to my second complaint to them

"Mr. Margolis,

Thank you for your feedback. We will be releasing an updated version of the 204-LL that will automatically open the TR-579-PT. Thank you for bringing it to our attention."

so far so good