Technical Support

[Jake]

Has anyone been able to get through to ATX Tech. Support Today. I tried yesterday and just kept getting a busy signal. I called at 8:00 this morning and have been on hold for over 9 hours now. I wonder if I am in some sort of loop and will ever have my call answered.

Thanks

Jake

[GeneInAlabama]

When I called sales the other day to renew, I got through on the first ring. I guess sales is a lot more important than tech service.

[Tax Prep by Deb]

Has anyone been able to get through to ATX Tech. Support Today. I tried yesterday and just kept getting a busy signal. I called at 8:00 this morning and have been on hold for over 9 hours now. I wonder if I am in some sort of loop and will ever have my call answered.

Thanks

Jake

If you have been on hold for 9 hours I would assume something is not right. The longest every, which was last year in the middle of transfer of support I was on hold for about an hours. Never ever, ever, ever, would I wait for 9 hours. Something must be wrong.

Deb!

[PapaJoe]

Man, I can't even imagine listening to music on hold for 9 hours.

[Wendy]

I was on hold for 40 minutes and it was answered by a Taxwise tech...who told me he would have to transfer me. He then said that the Taxwise hold time was usually longer, but had no idea why I called the ATX number and got the Taxwise-only support.

Wendy

[Tere]

If you tell us what you need, we might be able to help. I use the knowledge d-base a lot for solutions before I call.

[Jake]

I finally hung up and called back and got through to the first level of support in just a few minutes. Of course I waited another hour plus to get through to someone that could actually help me. BTW I did turn my phone down so I didn't have to listen to the music. I only had to listen to the lady tell me how important my call was every few minutes.