Unexpected Error-Anyone else getting this??

[M7047]

 

Is anyone else getting this error? I've received it 5 times within the last 2 weeks. It comes when I try to open a return. Some returns open, some get this. I exit ATX and try again to the same result. Calling tech support gets me someone renaming my asset folder and something with the server and reloading the program again. I just got off the phone with them yesterday afternoon,  and it's already doing it again this morning...

 

[mcb39]

I got it three times yesterday.  Close out ATX and close computer and restart.  I think we reach a point of overload.  We had IT with us all day yesterday and all of our computers are working fine and up to date.  

[Randall]

I haven't gotten this message yet.  But my ATX does continue to tell me to close the program.  This has been going on for a few years but it seems to be more frequent this year.

[M7047]

Literally just got off the phone with ATX and they are telling me it's webroot, but all services are allowed. Now they say it's something else in my system is blocking ATX and they can't fix that. I was basically trying to see if it was their software or my computer. 

[mcb39]

It is probably your anti-virus software.  In my case, it was Avast.

[Slippery Pencil]

On 2/26/2025 at 4:06 PM, M7047 said:

I was basically trying to see if it was their software or my computer. 

It's definitely your computer.  And thousands of other users' computers.  It's not WK's fault their software doesn't work with so many computers.

[mcb39]

9 hours ago, Slippery Pencil said:

It's definitely your computer.  And thousands of other users' computers.  It's not WK's fault their software doesn't work with so many computers.

Or, it could be the operator.   So far Max has worked flawlessly with my computer as long as I follow directions.

[Abby Normal]

ATX is finicky software but it's also true that there are millions of combinations of hardware components and various software installed, making it difficult to troubleshoot errors. I've never used someone else's computer that didn't have at least a few and perhaps a dozen bits of software installed and running that they did not even know they had. Uninstalling or disabling this software can solve a lot of problems.