orst88 Posted January 21 Report Posted January 21 What is the method to obtain the "Second Factor Backup Code" AFTER already having paired the device? There HAS to be a way... I fear having my phone dead some morning (or misplaced) when my first appointment arrives! 1 Quote
orst88 Posted January 21 Author Report Posted January 21 1 hour ago, orst88 said: What is the method to obtain the "Second Factor Backup Code" AFTER already having paired the device? ( ATX, by the way ) There HAS to be a way... I fear having my phone dead some morning (or misplaced) when my first appointment arrives! Quote
Abby Normal Posted January 21 Report Posted January 21 Probably just delete the existing link and set up a new one. 1 Quote
jklcpa Posted January 21 Report Posted January 21 Watch the following ATX support video starting at 4:25 minute mark for how to reset the pairing. You will need your activation code to do this. You will have to go through pairing the device again and will show that recovery code at that time. https://support.cch.com/oss/sfs/video/U7mpfMUm17s 2 1 Quote
Lion EA Posted January 21 Report Posted January 21 Is that the code that you copied and pasted to a document? I put mine in a Notebook folder. Quote
jklcpa Posted January 21 Report Posted January 21 Just now, Lion EA said: Is that the code that you copied and pasted to a document? I put mine in a Notebook folder. Yes, that would be it. 3 Quote
mcb39 Posted January 22 Report Posted January 22 8 hours ago, jklcpa said: Yes, that would be it. I saw today that mine ended up in a Word Document. Oh my! Just happened to be saving a PDF for a client and saw it there. 3 Quote
orst88 Posted January 22 Author Report Posted January 22 23 hours ago, jklcpa said: Watch the following ATX support video starting at 4:25 minute mark for how to reset the pairing.... All right... Thank you. So now that I've re-paired my program to authenticator (and this time copied that long-stringed alpha-numeric back-up value to have available just In case)... where does IT go? I tried pasting into the 6-digit value field just to test... didn't work Quote
jklcpa Posted January 22 Report Posted January 22 24 minutes ago, orst88 said: All right... Thank you. So now that I've re-paired my program to authenticator (and this time copied that long-stringed alpha-numeric back-up value to have available just In case)... where does IT go? I tried pasting into the 6-digit value field just to test... didn't work Paste it into some sort of text document via Word or Notepad and save that document. Probably a good idea to save it on the computer and print it too. The code doesn't work anywhere now and would only be used as part of the recovery process if your phone is lost/stolen/broken. 2 Quote
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