ETax847 Posted January 13 Report Posted January 13 A client created their profile on ID.me to get their IRS Pin. However, when they go to login now, after the 2-Factor Authentication, they get an error message 9998. Has anyone encountered this or know what might be causing this error? Quote
Lee B Posted January 13 Report Posted January 13 Have them clear their browser history and cookies 1 Quote
ETax847 Posted January 15 Author Report Posted January 15 It turns out it was a system issue with the IRS website and the issue has resolved itself overnight. 3 Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.