Catherine Posted June 28, 2024 Report Posted June 28, 2024 This is a professional-only forum and does not support ANY TurboTax (I see the icon on the screen) problems of any kind. Contact TurboTax for help. 3 Quote
mcb39 Posted June 28, 2024 Report Posted June 28, 2024 My server errors yesterday were resolved by turning off my virus protection. I was unable to open the ATX programs. My first ever experience with support was excellent. 2 Quote
Lee B Posted June 28, 2024 Report Posted June 28, 2024 9 hours ago, mcb39 said: My server errors yesterday were resolved by turning off my virus protection. I was unable to open the ATX programs. My first ever experience with support was excellent. What virus protection program are you using? Quote
jklcpa Posted June 29, 2024 Report Posted June 29, 2024 Pleae try to stay on topic to the OP. Any derailinig posts will be removed. Thanks. 1 Quote
Abby Normal Posted July 1, 2024 Report Posted July 1, 2024 On 6/27/2024 at 9:26 PM, Catherine said: Contact TurboTax for help. That's not Turbotax. It's clearly ATX. That Turbotax icon is just on the desktop. 2 Quote
jklcpa Posted July 1, 2024 Report Posted July 1, 2024 Anti-virus program posts have been moved to a separate topic. 2 Quote
DBerg Posted July 3, 2024 Report Posted July 3, 2024 On 6/28/2024 at 9:53 AM, mcb39 said: My server errors yesterday were resolved by turning off my virus protection. I was unable to open the ATX programs. My first ever experience with support was excellent. I get this randomly after some Windows updates also. Normally, I end up calling customer support, and they send me to a tech, and they resolve it. 2 Quote
Catherine Posted July 5, 2024 Report Posted July 5, 2024 On 7/1/2024 at 4:29 PM, Abby Normal said: That's not Turbotax. It's clearly ATX. That Turbotax icon is just on the desktop. I don't recognize ATX errors any longer, and most new posters here with Ttx icons visible are not tax professionals. Thanks. 3 Quote
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