Helpful IRS Employees

[Lee B]

I talked to 3 different IRS Employees today

My combined wait time for all 3 calls was less than 30 minutes

All 3 Employees were polite, responsive and helpful, which for me to say is high praise.

Thank You

[BulldogTom]

What a sad state of affairs when a government employee doing their job is something we take notice of because it is so unusual...

Tom
Longview, TX

[kathyc2]

For the most part, I've always been happy with interactions with IRS employees.  I find them much more helpful than companies that send your calls to India. I hung up on a call to Comcast recently as the language barrier was too much for them to even understand what I was asking. 

[Medlin Software, Dennis]

I limit to some sort of written format when asking for or giving assistance. Verbal assistance has no audit trail and no "standing" if relied on or challenged. For a phone call, you may as well be talking to anyone you randomly dial (unless there is something direct the person can do for you such as send a document).

[Lee B]

1 hour ago, Medlin Software, Dennis said:

I limit to some sort of written format when asking for or giving assistance. Verbal assistance has no audit trail and no "standing" if relied on or challenged. For a phone call, you may as well be talking to anyone you randomly dial (unless there is something direct the person can do for you such as send a document).

What is your point?   That's not available with the IRS except via snail mail!

[Medlin Software, Dennis]

Unless I can verify what I was told verbally, it is worth nothing to me. Just my opinion. 

[BulldogTom]

6 hours ago, kathyc2 said:

For the most part, I've always been happy with interactions with IRS employees.  I find them much more helpful than companies that send your calls to India. I hung up on a call to Comcast recently as the language barrier was too much for them to even understand what I was asking. 

Back in the day, when the PPL was fully staffed, I used to get great service from the IRS employees.   They would listen, tell you what they could and could not due, and what the next steps would be to resolve the taxpayer's issue.   Many times, they would be able to take a faxed document and close the issue over the phone.   It has been a minute since that happened....

Tom
Longview, TX

[mcbreck]

I've also noticed a significant upgrade in wait times and I've never had a real problem with IRS employees when speaking to them. Most are exceptionally nice and efficient.

State Department of Revenue is a completely different mess.