Can't open ATX program

[StevenL]

I am having problems opening the ATX programs for 2005 and 2006 on my computer. Whenever I try to open these programs my computer locks up. This only happens when I try to open these ATX programs. I used Taxslayer for 2007 and do not have any problems opening their program. I always have to CTRL-ALT-DEL to get out of these programs and the Windows Task Manager shows an "ATXScheduler" running.

Has anyone else had this problem with ATX programs? If so, is there a fix for it. I would appreciate any help you can offer.

Thanks,

StevenL

[Bart]

I am having problems opening the ATX programs for 2005 and 2006 on my computer. Whenever I try to open these programs my computer locks up. This only happens when I try to open these ATX programs. I used Taxslayer for 2007 and do not have any problems opening their program. I always have to CTRL-ALT-DEL to get out of these programs and the Windows Task Manager shows an "ATXScheduler" running.

Has anyone else had this problem with ATX programs? If so, is there a fix for it. I would appreciate any help you can offer.

Thanks,

StevenL

I have had this problem when ATX had downloaded an update and is having trouble installing it when the program is opened. Tech support had me go to the update folder and delete the file that told ATX there was an update.

[michaelmars]

you will see a dupl file with an ext of .mdb or .mbd that has to be deleted, a very simple fix. call tech support and they will talk you through it.. there is also a kb on it but i am locked out of myatx for months now and haven't bothered getting unlocked

[StevenL]

Thanks for your help. I was able to go in to the program with the help of ATX Support and got it fixed.