IRS phone call

[NECPA in NEBRASKA]

I called the IRS regarding a client letter. After answering his phone, giving me his ID# all I hear are crickets and screaming kids for over five minutes.  This is really annoying. I think that I found my new retirement job. I can do this.

 

[NECPA in NEBRASKA]

Update to prior phone call. He never came back to the phone in 15 minutes. He apparently laid it down and left. I called again and it was answered by a very nice rep who transferred me to balance due for my clients, wait time expected 35-50 minutes. That's OK, went about my work. Phone was picked up and immediately disconnected. I'm sorry, this is just frustrating.

[Lee B]

The IRS won't disclose how many employees are still working remotely from home. Sounds like you found one of them.

[WITAXLADY]

I had basically the same experience!

I finally called the audit number and they answered right away but could only help me so far - after 1 1/2 hours! she would transfer me. I said another day..

[Randall]

I don't call IRS for clients.  I have them call.  The client can wait for hours on the phone instead of me.

[WITAXLADY]

man - How do you get them to do that - I had someone in here for over 2 hours  - mostly on hold - wait 5-7 minutes, etc to ID verify 2022 and them checked on his 2021 and after they told me it was coming - he had verified in here 2 x!! already =- he had to do it again as there was no record!!

Big party if it ever comes..

D