I can't seem to efile

[joanmcq]

I'm trying to efile a 2021 return.  I hit the efile federal button and get ! in all the Transmission results.  In the details there is a green 'System Status: connected to the Electronic Filing Center successfully.' and 'Client Status: Customer info verified successfully'. 

Then 'Transmission Complete'. 

WTF?  No transmission of the efile.

[joanmcq]

I efiled fine until efiling closed.  Haven't gotten anything new on the computer.

[joanmcq]

How do I check that then?

[joanmcq]

Well as I was waiting for a chat representative to come on, I hit update for my program on 2022 and 2022 payroll.  Both updated.  So I tried to send the efiles again.  Got a totally red can't do it at this time message and then tried again and the efiles went.  How weird is that?  And they said they had no problems at their end.

[Pacun]

9 minutes ago, joanmcq said:

 How weird is that?

very.

[joanmcq]

Went to get the acks for the federal filings and it wouldn’t hook up at first. Hit get acks immediately after and got the half green message. Hit it again and got acks. 

[mcb39]

My IT person told me to restart my computer every single day right after starting it.  So far, no known issues.

[Abby Normal]

On 1/31/2023 at 5:47 PM, Pacun said:

very.

Actually, it's quite common. I often have to transmit twice.

[joanmcq]

I’ve never had the issues I’m having now with efiling. The first one I’ve had that’s ready to file has been rejected several times. I looked up the reject code, did what they said and it still rejected. 

[joanmcq]

It has something to do with schema. I’m getting very frustrated. So far haven’t gotten any files accepted. 

[joanmcq]

Rejection error R0000-004-01 ReturnTypCd (specified in the Return Header) and the return version (specified by the 'returnVersion' attribute of the 'Return' element) of the return must match the return type & version supported by the Modernized e-file system.

So I go to the Knowledge base and do what they said and it is still rejected with the same error message.

When I hit 'transmit', I get this:

If I keep hitting 'transmit' I will eventually get this:

If I keep on hitting 'transmit' I will finally get the all green and it will send.  And then reject.  Since I only have the one e-file, I don't know if it is something with the file or the program or both.  Does anyone have any ideas?

Edited February 12, 2023 by jklcpa
removed private client data from images

[Terry D EA]

I think you need to remove this post. You are displaying SS# If you can't maybe have Judy look at it to be sure. Not being picky or a pain just trying to protect you. I'm not sure if there is a name column either.

[jklcpa]

I edited the images and reattached them for Joan, hopefully removing or hiding the clients' identifying information. It's all so small and blurry on my screen that I can't tell if there's anything still visible that I missed, so someone please let me know if there's something still showing.

[joanmcq]

Thank you Judy. I hadn’t realized there were SSNs showing. I had a bitch of a time just getting the images attached. I used print screen. 

[Max W]

Have you downloaded all the updates?  If that doesn't work, download the software again.  Back up your files before you do that.

[joanmcq]

Yes my program is up to date. I’m talking to support now.