Having problem logging in to PTIN account.

[Max W]

Every time I try to reset the PTIN password, it says that it is not valid.

Anyone having similar problems?

[Lee B]

I had no problems about 4 weeks ago. However I did it on a weekend when there was less traffic.

[Sara EA]

Are you saying that you are changing your password because the system says you must?  I just went through that, and there was some verbiage about the password requirements (however many characters, l number, l letter, etc).  Is your attempted password compliant?  Also, the new password can't resemble any you've used before.  (If you started with Tax 88, the new one can't be Tax 89).  Try coming up with a unique password and let us know how it goes.

[Max W]

Thanks for the suggestions.  I got it figured out.

[Patti in Upstate NY]

I have been trying to login off and on for over a week.   I enter my user name and password then I'm asked to request an authentication code be sent to my email which I do.   The email doesn't arrive for 2-3 days and, of course, is invalid by the time I get it.   

 

I tried to call today but I was number 76 in the queue..........  

[Lee B]

Wait until Saturday or Sunday when the website isn't swamped.

[mcbreck]

It's sad how horrific the IRS is at technology. Is it the "too many chefs in the kitchen" problem or too many people not wanting to actually take responsibility so they all require too many chefs so that no single person can be blamed?

[Patti in Upstate NY]

After an hour on hold this morning, I was able to speak to a live body.  They had a system upgrade and my email address was no longer compatible.  I guess only one "." is allowed and mine was nycap.rr.com   Changed to my gmail account and immediately received the authentication code!  

[BTS]

Had the same issue.  To many . in my email.  Had to use a different email.  The old one we have used with the IRS since dial up days    I did all this in early December so the wait time for tech support wasn't bad.  Maybe a 5 minute hold.