Am I an ATX or Taxwise customer?

[Margaret CPA in OH]

I tried to check out the status of an efiled 1099 from June 11 (I know, it's late). After going through the steps to check status, I got the message to go to "Get Acks, Mail & Updates" from TaxWise/InterviewPLUS to get this update.

What is the story with this? I am an ATX customer, I requested this information through ATX, I have NO CLUE what to do with this message. I did call Customer Service (miraculously answered by an ATX person) and finally got a promise to email the acceptance to me.

I am getting really weary of being treated as a second class customer. Am I going to regret renewing already?

[bstaxes]

I asked this before when my information showed up on TaxWise. I thought I was just an ATX customer but I guess we all fall under the umbrella of the parent company. I have not renewed and I will wait to see what happens.

[Wendy]

I asked the same thing of tech support (level IV) and said I was less than happy that my info was on the Taxwise site. She said they are working on a site that will be Taxwise/ATX and will have all info on it and they are building the database and adding ATXers' info. Understandable...but still uncomfortable.

[chief]

I asked the same thing of tech support (level IV) and said I was less than happy that my info was on the Taxwise site. She said they are working on a site that will be Taxwise/ATX and will have all info on it and they are building the database and adding ATXers' info. Understandable...but still uncomfortable.

atx AND tAXWISE are going to be the same CCH company. I would be uncomfortable with this arrangement as well. I've had experience with both but am no longer associaated with either.

[RoyDaleOne]

Personally, I don't care if CCH merges the e-filed database for Taxwise and ATX; provided that the software I purchase will work correctly.

[David1980]

Personally, I don't care if CCH merges the e-filed database for Taxwise and ATX; provided that the software I purchase will work correctly.

Having been in a simliar situation where support does two products what I encountered was prime support was for the flagship product and half-assed support provided for the older "considered obsolete" product. I hope that doesn't become the case with ATX because I do enjoy ATX much more than taxwise. It does give me concern though. I'm not going to change software this year, but depending what happens next year I may.