Calling PPS change

[Lee B]

"The IRS has initiated a pilot program that now requires Practitioner Priority Service callers to repeat phrases before being transferred to an IRS assistor. This pilot uses speech recognition to help ensure a live person is calling and not a mechanical device. The new process is intended to improve customer service by reducing unnecessary wait times"

Well this would definitely short circuit CallENQ

[TexTaxToo]

And CallENQ has this posted on their home page:

Quote

Status: (3 days ago) EnQ is temporarily suspending services to: Correspondence Examination Individual/Business, and Automated Underreporter due to changes on the IRS call center. Please direct your calls to other departments while we work on a solution.

 

[joanmcq]

I noticed this last week when trying to get through. Only happened some of the time though. Still couldn’t get through!

[KATHERINE]

Ok  I tried, it is harder for people have accent.   The voice mail will say three words and ask us to repeat, if not match, then they will hung up.  Em....Hope they can improve their questions. and they are fast.  I think for someone with hearing issue will be even harder.