Error 3433 on Install

[KurtK]

Runtime Error '3433' Invalid Settings in Excel Key of the Engines section of the Windows Registry.

This always happens at 18% during install. I have no idea how to fix this or what's causing it. I am a technical guru and cannot figure this out for the life of me. I tried getting on the tech support website (Atxers.com) but don't know any of the information they require to login. This software is for my dad, he has all the UPS envelopes and CDs and all that jazz but nothing on the EFID/Customer ID. I got 2007 to work by trying to install it and then copying the files from his old computer to the new one I built. That worked fine for 2007, but not for the other versions.

Any ideas?

Thanks,

Kurt

[Eric]

Runtime Error '3433' Invalid Settings in Excel Key of the Engines section of the Windows Registry.

This always happens at 18% during install. I have no idea how to fix this or what's causing it. I am a technical guru and cannot figure this out for the life of me. I tried getting on the tech support website (Atxers.com) but don't know any of the information they require to login. This software is for my dad, he has all the UPS envelopes and CDs and all that jazz but nothing on the EFID/Customer ID. I got 2007 to work by trying to install it and then copying the files from his old computer to the new one I built. That worked fine for 2007, but not for the other versions.

Any ideas?

Thanks,

Kurt

You might want to try installing the latest MS Jet 4.0 service pack:

http://support.microsoft.com/kb/239114/

[KurtK]

You might want to try installing the latest MS Jet 4.0 service pack:

http://support.microsoft.com/kb/239114/

Sad to say that didn't work.

[KurtK]

Called up ATX, they remoted into my PC and did a Network Install, worked fine after that.

[Margaret CPA in OH]

This is wonderful news! ATX tech support came through for you. I still want to believe in ATX and most likely will renew for many reasons. This incident helps.

My outstanding since Feb. 18 efiled 941 with Jindy (3/5), Mandy (3/8), Tabitha (3/13), Taracha (3/17), Gina (3/26), even William (3/27), (forgot the one in between here), Lily (4/18) and Mandy (she claims to not be the same Mandy and Lily who promised to call back last Friday no longer works there) today all saying EFC is working on those outstanding 941's. My frustration level with tech support is precarious at the moment. I rarely need it with this great board, KB's and 12 years of working with the program, but I am helpless with this issue. I do hope your experience is the beginning of a great new support.