Clients' IRS accts show zero balances

[Possi]

I have 2 clients who have told me that when they go online to pay their taxes due, it shows a zero balance. 

A day later, one of those clients said the site updated with "processing could take 21 days" and he couldn't find a way to pay. It still shows zero balance. 

Anybody else seeing this? 

Is there any solution? 

[Abby Normal]

They can still use Direct Pay to make a payment. They'll need to use 2020 1040 for verification since 2021 isn't processed yet.

Trust me, the IRS wants to take their money.

https://www.irs.gov/payments/direct-pay

[Possi]

1 hour ago, Abby Normal said:

They can still use Direct Pay to make a payment. They'll need to use 2020 1040 for verification since 2021 isn't processed yet.

Trust me, the IRS wants to take their money.

https://www.irs.gov/payments/direct-pay

I think these 2 just can't figure out that part. I'll send them the link. Thanks, Abby! 

[Abby Normal]

I feel your pain. We have the easiest secure email I've ever used and we still get people saying, "It doesn't work." I so badly want to tell them they're stupid, but that's why we have these forums to rant in.

[grandmabee]

6 hours ago, Abby Normal said:

I feel your pain. We have the easiest secure email I've ever used and we still get people saying, "It doesn't work." I so badly want to tell them they're stupid, but that's why we have these forums to rant in.

Which secure email do you use?  I need to change.

[Abby Normal]

sendinc.com

 

[Catherine]

I've found that Verifyle and my portal are now distant early warnings of encroaching dementia. Couple of clients who never had issues in prior years suddenly "can't get it to work" so I'm watching them carefully and need to get permission to talk to family soonerer rather than laterer.

[Lee B]

I have a 79 year old client who can't figure out how to use her email anymore.

[Catherine]

On 3/12/2022 at 8:45 PM, cbslee said:

I have a 79 year old client who can't figure out how to use her email anymore.

Time to get permission to talk to one of her kids.

[Lee B]

She does have family close by, but she doesn't share any personal financial information with most of them.

In addition, I don't know and have never talked to any of them.

 

[Catherine]

On 3/17/2022 at 11:14 PM, cbslee said:

She does have family close by, but she doesn't share any personal financial information with most of them.

In addition, I don't know and have never talked to any of them.

 

She has to have someone; doesn't much matter who.  You need to get permission from her to talk to them.  Phrase it as "help getting things over to you" or something she'll take.