JSC CPA Posted January 12, 2022 Report Posted January 12, 2022 Hello, So I've been using ATX since the 1990's. Upon renewal this year, I provided my new email. It was changed as I got my contract and reg codes. But when I tried to download, upon logging in they need to send me a code. It was referencing an old email that I no longer have access to. I called the general ATX number and was led to believe this is a showstopper for my tax season. Opened a support ticket, but am concerned. Any ideas? Anyone know anyone at ATX with some clout? Quote
Abby Normal Posted January 12, 2022 Report Posted January 12, 2022 If you have a friend who uses ATX you could have them download it for you. Or, I could just share the latest install file: https://drive.google.com/file/d/1RVaJmQR_mecLq3s6gZoA5fAqfffYQEf0/view?usp=sharing 1 Quote
JSC CPA Posted January 12, 2022 Author Report Posted January 12, 2022 Thank you! I will try this tonight. I consider you a friend. ATX Support has not responded. 1 Quote
JSC CPA Posted January 13, 2022 Author Report Posted January 13, 2022 I hate to ask, but support and my sales rep are stumped evidently. Do you have payroll compliance download too? Quote
JSC CPA Posted January 13, 2022 Author Report Posted January 13, 2022 Actually, do I need access? I tried to log in via my Google account, but was denied. Your my only hope. ATX and my sales rep have left me high and dry! Quote
Randall Posted January 13, 2022 Report Posted January 13, 2022 I had a similar problem. I did not change my email address but I tried logging into support and it was taking a long time to receive the email with the authentication code. By the time I received the email, my time was stopped out. I called tech support. The rep asked if I had another email address. I happened to have a gmail account and email address (I don't use it much). The rep gave me a new temp password to log in and there was an option to change my email address. Using the new email address, I received my code immediately and was able to log in to the website. You might be able to change your email address with ATX this way. But you should be able to get into the ATX website in the future so you'll want to get this resolved. 2 Quote
Randall Posted January 13, 2022 Report Posted January 13, 2022 Unfortunately ATX doesn't have the option available on the initial login to change your email address. And they don't have the setup to use a mobile phone number to receive the code by text. Quote
Abby Normal Posted January 13, 2022 Report Posted January 13, 2022 14 hours ago, JSC CPA said: I hate to ask, but support and my sales rep are stumped evidently. Do you have payroll compliance download too? https://drive.google.com/file/d/1-Tr6sO0al45ruydZj-5p_phjzngV_KFs/view?usp=sharing Quote
Abby Normal Posted January 13, 2022 Report Posted January 13, 2022 Also, you should turn off two factor authentication once you get logged in. Quote
Randall Posted January 13, 2022 Report Posted January 13, 2022 13 minutes ago, Abby Normal said: Also, you should turn off two factor authentication once you get logged in. I think there's a check box for this but it only says 60 (or 90) days. I'm not sure if it's permanent. Quote
Randall Posted January 14, 2022 Report Posted January 14, 2022 On 1/12/2022 at 8:14 PM, JSC CPA said: Actually, do I need access? I tried to log in via my Google account, but was denied. Your my only hope. ATX and my sales rep have left me high and dry! Have you gotten this resolved yet? Quote
Abby Normal Posted January 14, 2022 Report Posted January 14, 2022 On 1/13/2022 at 10:31 AM, Randall said: I think there's a check box for this but it only says 60 (or 90) days. I'm not sure if it's permanent. It's permanent. I turned it off several years ago. Quote
Abby Normal Posted January 14, 2022 Report Posted January 14, 2022 3 hours ago, Abby Normal said: It's permanent. I turned it off several years ago. It's under Manage Users. Simply uncheck the box and be done with it. 1 Quote
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