Vicky1 Posted January 4, 2022 Report Posted January 4, 2022 Is anyone else having issues renewing software online? Keep getting message I have to call. Never anyone available when I call Quote
Lee B Posted January 5, 2022 Report Posted January 5, 2022 24 minutes ago, Vicky1 said: thanks for the help I detect a bit of sarcasm in your response. Unfortunately for all of us, phone support at many places is at an all time worst. I don't use ATX any more, I switched to Drake,so I all I can suggest is keep trying. They used to mail out renewal forms, which could be signed and faxed back. Don't know whether they do that any more? Quote
Lynn EA USTCP in Louisiana Posted January 5, 2022 Report Posted January 5, 2022 Torez J. Brown Senior Sales Business Retention Associate US Professional Market/US Preparer Market Tax and Accounting North America Direct: 678-797-6940 [email protected] 1 1 Quote
BLACK BART Posted January 5, 2022 Report Posted January 5, 2022 On 1/4/2022 at 9:52 AM, Vicky1 said: Is anyone else having issues renewing software online? Keep getting message I have to call. Never anyone available when I call Try 1-800-638-8291. That's ATX and they're there. Hold time was ten minutes for my recent renewal. The down side of that is it's ATX which makes some lips here curl. But, I like it, have used it 15 years, it's forms-based, and I'd rather be tarred & feathered than switch software (caveat: support's just...ah, well, I don't wanna talk about it). The hesitation to answer is not that we're unfriendly (I, for instance, am only slightly irked since Time magazine passed me over -again- for Man of the Year). But, this is a board for professional tax preparers and your post has the tone and timing (3 posts total-January) of a do-it-yourself newbie. Of course DIY's fine if you wanna do it, but (how to put it?) there's nothing in it for us. Good luck. BB 4 Quote
jklcpa Posted January 6, 2022 Report Posted January 6, 2022 12 hours ago, Vicky1 said: thanks for the help Gee, you've certainly been a member of this group for long enough that you should know that we are a generous group and it's rare that any post goes unanswered here, and it's also a slow time when many of our regulars aren't back yet. Perhaps the lack of instantaneous help was also because it took some time for members to find time in their own busy schedules to visit the site and respond. Please remember that this is not the official ATX forum. 4 Quote
mcb39 Posted January 7, 2022 Report Posted January 7, 2022 On 1/4/2022 at 9:52 AM, Vicky1 said: Is anyone else having issues renewing software online? Keep getting message I have to call. Never anyone available when I call I have used ATX since 1998 when it was Saber. I first saw your post today. I have a direct line to my rep who calls and emails me several times a year. Here is her number, try it and be nice. 678-797-6928 4 Quote
Margaret CPA in OH Posted January 7, 2022 Report Posted January 7, 2022 Hey, Marilyn. I, too, began with Saber in 1998! Miss that Maine crowd for sure. "Those were the days.." of great customer service. Remember the big lunch many of us sent to that great crew? 2 1 Quote
mcb39 Posted January 7, 2022 Report Posted January 7, 2022 Yes, I remember for sure. BBQ ribs if I recall correctly. It really has been quite a ride and I don't plan on jumping ship any time soon. I sent you another message in your post regarding moving. Friends forever!!!! 2 Quote
Christian Posted January 9, 2022 Report Posted January 9, 2022 I too used Saber back in the day. When I converted to computer prepared returns I think. Normally with ATX I renew in May online and if any issues arise I try dealing with tech support. I've looked at other programs over the years but stayed put as using ATX is for me simple and since I know what forms are needed for a given return it's time efficient. Sorta miss that roar when the program boots up though. 3 Quote
Christian Posted January 9, 2022 Report Posted January 9, 2022 Y'all gotta admit my state does field some unique tax folks ! I shoulda said Saber squeak. 1 Quote
jklcpa Posted January 9, 2022 Report Posted January 9, 2022 Should we former Saber users ask Eric for a tiger roar when we visit this forum? 5 2 Quote
Margaret CPA in OH Posted January 9, 2022 Report Posted January 9, 2022 Oh, I needed that! Thanks, Judy! Not sure how the newbies would like that roar every time, but it does make my eyes a little misty. 2 Quote
JRS Posted January 10, 2022 Report Posted January 10, 2022 10 hours ago, jklcpa said: Should we former Saber users ask Eric for a tiger roar when we visit this forum? Yes! 2 Quote
Chowdahead Posted January 10, 2022 Report Posted January 10, 2022 I have always used a rep to renew but last year she never returned my calls and I was forced to renew online for the first time. Quote
mcb39 Posted January 11, 2022 Report Posted January 11, 2022 On 1/9/2022 at 7:16 AM, Christian said: Y'all gotta admit my state does field some unique tax folks ! I shoulda said Saber squeak. I do still have a couple of years on my old computer that I can open just to hear the tiger roar. 1 1 Quote
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