ID verification

[Marie]

Young client, first time filer got the letter to verify her info.  She tried in the morning, afternoon, and evening and could not get through.  She still hasn't received her refund.  What can i do to help? 

[Lion EA]

Can she do it online?

Tell her to keep trying and to be patient.

[Lee B]

Find out the hours these lines are answered and have her call first thing in the day.

[Marie]

can't do on line, not internet connected. 

I'll try the first thing in the morning

[Sara EA]

Same thing happened to one of my clients.  It is unacceptable that people get a notice, freak out because they think their identity has been compromised, and then can't reach anyone.  I had one last week that gave the option of faxing the info (all income and withholding docs).  Have they changed their approach, or were these returns being held up for different reasons?  We will never know I guess.