Tried IRS callback and I love it

[ILLMAS]

I didn't know the IRS (PPS) had this feature until yesterday, I requested to be called back and when it was my turn, I missed the 1st call because I was on the phone with a client, 5 minutes later the automated system call me back and I was speaking to an agent.  My call was in regards to a client refund from early February, the agent was very helpful and was practically reading the script given by the head honcho's line by line.

"Tell the taxpayer we are experiencing huge delays because of COVID"

"Tell the taxpayer the service centers are not fully in operations"

"Tell the taxpayer the IRS is trying to do it's best under these unusual circumstances …."

[Abby Normal]

It would kill me inside to have to answer calls all day about where's my refund. I'd need a tape player like the IT Crowd had.