Is there a fix for this one? ATX won't start

[BulldogTom]

Went to start up ATX on my laptop.   Have not used it for a week or so.   This is what I get when I click on the icon.   Is there a fix for this or do I need to call support?

Thanks

Tom
Modesto, CA

[MarlonH]

I've run into this a number of times when trying to open prior years' programs.  Rebooting helps sometimes but not always.

I did have this happen once with this year's program a few weeks ago.  Rebooting didn't help.  I ended up doing a system restore, and that resolved the problem.  I believe an anti-virus (not anti-virus itself, but related security; I use Norton) software update was the culprit, but I'm not sure.

I hope this helps.

[Lee B]

Year ago before I stopped using Norton, I had a Norton Program Software update that corrupted my Windows Registry twice before my Tech Guy

did a system restore twice to get me going again.

[Abby Normal]

Always suspect your security software first. Turn it all off and see if the problem persists. Some security software is hard to turn off but they usually have a pause feature. Or you can try killing the tasks in Task Manager.

Have you tried (or even heard of) the ATX Database Repair batch files?

https://support.cch.com/kb/solution/000048310/15000

https://support.cch.com/sfs/solution/000041746/000041746

[FDNY]

For this problem I have always used Abby’s first link above.

Control Panel > Administrative Tools > Services then restart 2020 but sometimes I would need to close then start the service.  If you have previous years you may have to restart all of them.  It’s a fickle program at times but rarely happens now.

[BulldogTom]

Thanks guys.   Un-installed my virus software, restarted the services on all ATX software and the problem went away.   Going to see what happens when I re-install my antivirus software.

Did not use Abby's repair batch files, but I will keep this in mind.

Appreciate you all.

Tom
Modesto, CA

[Lee B]

When I still used ATX, I always excluded the ATX Program and all related files from the scrutiny of my firewall and my antivirus program,

[BulldogTom]

Re-installed the Anti-Virus and ATX is still working.   

Thanks again.  You guys are the best!

Tom
Modesto, CA

[georges]

 

 

[email protected]     I  CNAT  OPEN ATX2022 THE BLUE ATX SCREEN COMES UP BUT  THE  LOGIN  SCREEN DOES  NOT

[Lion EA]

You probably want to contact ATX Technical Support first thing Tuesday morning.

This is a privately-run community for tax preparers, some of whom use ATX in their practices. Maybe an ATX user has encountered your problem and has a solution, but reach out directly to ATX. There's also an ATX-sponsored chat that might provide technical help.

[Randall]

I don't get the message of the original poster.  But off and on this year, I would click on the ATX icon to open it and nothing happens.  I restart and all is well.  But this is something new to me this year.  Not sure what's going on.

[Lion EA]

When all else fails, reboot.

[Pacun]

11 hours ago, Randall said:

I don't get the message of the original poster.  But off and on this year, I would click on the ATX icon to open it and nothing happens.  I restart and all is well.  But this is something new to me this year.  Not sure what's going on.

I get it every other week. You don't need to restart, you need to "end task". Open task manager look for ATX2022 instance and "end task".

[Abby Normal]

On 4/23/2021 at 9:49 AM, MarlonH said:

I've run into this a number of times when trying to open prior years' programs.  Rebooting helps sometimes but not always.

I did have this happen once with this year's program a few weeks ago.  Rebooting didn't help.  I ended up doing a system restore, and that resolved the problem.  I believe an anti-virus (not anti-virus itself, but related security; I use Norton) software update was the culprit, but I'm not sure.

I hope this helps.

Yeah, I wouldn't let any Norton products anywhere near my computers. I tried a few about 20 years ago and had to uninstall all of them.