TaxmannEA Posted April 7, 2021 Report Posted April 7, 2021 I'm having a problem with the ATX 2020 tax program. If i try to check the "news" button for new messages, I get the "this program has encountered an error and needs to Close" message. It then closes no matter what i do. This only happens on one computer and the other years have no problem. Any ideas? Quote
GLJEANNE Posted April 7, 2021 Report Posted April 7, 2021 Same. It crashes randomly no matter what I'm doing, but often when I check the News. I suspect with all the federal changes, they just haven't had time to deal with non-tax technical glitches this year. Quote
Lee B Posted April 7, 2021 Report Posted April 7, 2021 Try excluding the news link from your firewall Quote
North Idaho Rich Posted April 7, 2021 Report Posted April 7, 2021 The program is so unstable this year. I save the return after every few items entered for fear of losing the return. Reminds me of 2012 all over again. 1 Quote
Lee B Posted April 7, 2021 Report Posted April 7, 2021 1 hour ago, North Idaho Rich said: The program is so unstable this year. I save the return after every few items entered for fear of losing the return. Reminds me of 2012 all over again. Quote
Margaret CPA in OH Posted April 7, 2021 Report Posted April 7, 2021 At the risk of jinxing myself, I have to say that, again this year, I have experienced none of the problems described by users here. I didn't in 2012, either. Guess I had best care for my lucky stars even while I do feel for folks with problems. Maybe my computer setup? The guy who builds them? My sweet nature and good looks? Dunno but I am really glad as I have enough issues with 'special' clients. 1 1 Quote
Randall Posted April 7, 2021 Report Posted April 7, 2021 I've had it happen only a few times. In past years, it happened when I had big print jobs. Much less this year. But I've always closed the program when I was going to be away from it for a while, like checking news. 1 Quote
Lee B Posted April 7, 2021 Report Posted April 7, 2021 1 hour ago, Margaret CPA in OH said: At the risk of jinxing myself, I have to say that, again this year, I have experienced none of the problems described by users here. I didn't in 2012, either. Guess I had best care for my lucky stars even while I do feel for folks with problems. Maybe my computer setup? The guy who builds them? My sweet nature and good looks? Dunno but I am really glad as I have enough issues with 'special' clients. Margaret, You should go buy a lottery ticket 1 1 Quote
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