PYEI entered but selection not made on tax return, so PYEI is not showing

[Rmm]

Hi guys, at the beginning of the season I called ATX support asking how to enter the PYEI words or how to do it in ATX program in order to use PYEI to qualify for EIC/CTC. Agent support told me just to enter the income and that it didn't matter, so I did. Those returns are still processing I assume because of the omission of the words, should I amend to include this words? Numbers will stay the same. Please help. I've called customer service a few times and don't think I get an accurate answer when I do.

[jklcpa]

If the numbers aren't changing, I wouldn't amend to add an indicator.  Perhaps a call to the practitioner priority line would be the better option where the agent may be able to add the indicator or notate in the file so that the return can be continue through IRS processing.