Prosystem question

[Tasr777]

I can't understand Prosystemsfx. How do you chec k returns in and out, it keeps saying I already have a return open, is there an instruction manual that I could read to explain the basics? Or do you just have to pick it up by trial and error?

[Lion EA]

I save and close each open return before closing ProSystem fx.

Once in a great while, usually an unexpected shut down like a power failure, I try to open a return and get a message that it's already open or locked -- but it's just me on a stand-alone desktop. It does give choices, such as open anyway. I chose the appropriate answer. When it opens, I immediately save and close and reopen, just in case.

ProSytem fx had some training webinars as late as February. Support is great. Try live chat for a faster connection. Or, the virtual chat for basic issues. Or telephone but ask for a call-back if it's a long hold time. Always start with their knowledgebase. If it's not urgent, open your own ticket and request an email or call. I do that from time to time -- type in my question before I stop for the night and have an email answer waiting for me when I get back to work in the morning. I prefer emails when I want to print instructions, but telephone when I know I'll have follow-up questions, need the back and forth discussion. They have a community message board, but I haven't used it.