Oh Baby! Posted February 28, 2021 Report Posted February 28, 2021 I've had this problem with ATX for years. The system just randomly crashes when you try to do basic functions. Importing K1's is a brutal excercise and the system cannot import more then 2-3 at a time. If a client has multiple K1's doing the import can be a huge pain as the system will crash anytime you try to import more than 2-3 K1's at once. Anyone else experience this? anyone have a solution? my calls to tech support have been completely useless! Quote
WITAXLADY Posted February 28, 2021 Report Posted February 28, 2021 did you turn that into ATX - that is horrible -Altho I always enter my K-1's manually I do trust imports! and when you call insist on a higher level tech? After 4 days I did get one - but too late I needed the return for farm deadline so 3 1/2 hours later it was reentered! What a waste - very unhappy and looking at options Quote
Oh Baby! Posted February 28, 2021 Author Report Posted February 28, 2021 moving to proseries next season, so just going to deal with it for one more season. not worth my time on hold. spent enough time with their tech support already. Was hopng that maybe someone else here had a fix or maybe there were just others here to commiserate with. Quote
Abby Normal Posted February 28, 2021 Report Posted February 28, 2021 Never experienced that. I would suggest restarting ATX immediately before importing K1's and also only import 2 at a time. Then save the return before importing more. 2 Quote
Oh Baby! Posted February 28, 2021 Author Report Posted February 28, 2021 I have one client in particular that has 70+ K1's. importing 2 at a time is what I do. It takes me a about 4 hours. 1 2 Quote
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