Payroll loading issue?

[Margaret CPA in OH]

I just downloaded, twice, the payroll program, following both times all the prompts.  I chose stand-alone, it's confirmed then when I try to check for rollovers it prompts me to find the server.  So I uninstall and do it again, just in case.  Same thing.  Is it just me?   I hate to call support but may have to do so.  Ugh!

[Lee B]

Don't ATX programs install a server even on standalone computers?

[Margaret CPA in OH]

But I don't have a server so I can't point to one.  How is it possible to install on a non-existent server?  And why would there be a prompt for either a stand- alone OR a server?  This is the umpteenth year I've had this software and never before had this issue and I've never before had a server, always a stand-alone. 

[jklcpa]

18 minutes ago, Margaret CPA in OH said:

But I don't have a server so I can't point to one.  How is it possible to install on a non-existent server?  And why would there be a prompt for either a stand- alone OR a server?  This is the umpteenth year I've had this software and never before had this issue and I've never before had a server, always a stand-alone. 

ATX programs from 2013 onward have two components, the program itself and the "server". It doesn't mean a server in a network setting, and the server component is there even in standalone installations. I believe it is part of the program that accesses the database and other files the program uses.

See if this KB may help you connect the 2 pieces of the program: https://support.cch.com/kb/solution.aspx/14613

[Pacun]

Install and don't roll over automatically. Open the program and you will not have any of your client, then invoke the "roll over manager" and make sure it points to the correct part of your computer where the data resides.

 

[Lynn EA USTCP in Louisiana]

Close 2020 PR. Open 2019 PR. Close 2019 PR. Reopen 2020 PR and try again.

[Margaret CPA in OH]

Lynn, your option worked.  However, although the client is there, is cannot be highlighted to rollover.  I guess because I didn't actually e-file that one, just printed for mailing.  So at least I have the program opened now and can just re-enter data. 

Judy, thanks for the KB.  I have just never had this issue in all these many years but think it may be due to the above observation or other gremlins.

Pacun, I never roll over automatically.  The problem was that I was not even able to access the program as I couldn't get past the select your server screen.  When I tried to find something, there was not any option at all.

All good now, thanks to all for saving me a tech call!  And we're off to the races

[joanmcq]

I've got blank server settings in all my ATX, payroll & tax programs.  Since I just installed on a new computer, I still have the 2019 settings I can copy from on the old computer.  Does anyone know if this will work?

[joanmcq]

Ugh, my entire program data file is gone.