Atx Solution Center - Cannot Login

[ETax847]

Has anyone tried to log in to the ATX solution center recently? When I try, I keep getting the following error message: 

AuthenticationType: UUMS-MFA-Email

 

 

 

[Abby Normal]

I was just able to log into https://support.atxinc.com/

[ETax847]

I must have an incorrect link as when I clicked yours, I had no trouble.  Thanks Abby!

[Abby Normal]

Glad it helped! A lot of links changed when Wolters Kluwer took over CCH.

[NYLA]

i am trying to reset my password and I am having difficulty.

[Pacun]

I had to chat with a live representative for a temporary password. I think issue was that I was entering my user name but you MUST you admin.

Client ID XXXXXX

User name: Admin

Password.

 

[Abby Normal]

I often get an error message when I login, but if I ignore that message and go to support.atxinc.com (or other bookmarked page), I am logged in.

[mike r]

i am trying to get access codes for 2017 tax year

[Abby Normal]

This is the page you want.

https://support.atxinc.com/myinformation/MyProducts

[billy]

Hello experts.  Speaking of the Wolters Kluwer takeover, I am trying to update an old copy of Taxcut (aka H&R Block) - and install a new state.  I purchased this software, but I am unable to use it now because the URL for updates has changed or been taken down.  And of course, the bigger the company, the less helpful they are.  What are we supposed to do if a computer crashes & we need to re-install?  The software is useless without being updated - and all of the updates are web based.

Within the program, the suggested URL for updates is:

ftp://ftp.atxinc.com/2011/TaxCutBiz/ManualDownload/webenginetc.exe

But ftp.atxinc.com is now unreachable.

Can someone do me a favor & see if this update file is still available via support.atxinc.com?

[billy]

I should have also included this working URL in my initial post:

https://taxcut.atxinc.com/taxcut2011.aspx

But (as you will find) neither of the update buttons on the page work.