cred65 Posted October 24, 2019 Report Posted October 24, 2019 I had my IT person build a new computer Core I7, SSD, backup drive etc with W10 installed and clone my W7 Pro to the new system for years 2015 - 2018. I just started using it and when I start ATX for any year I get the dreaded message to restart server which I have never experienced in 11 years. HELP!! Quote
Lee B Posted October 24, 2019 Report Posted October 24, 2019 What do you mean "cloning my W7Pro to the new system" ? Quote
cred65 Posted October 24, 2019 Author Report Posted October 24, 2019 He copied the HD from the old W7 system to the SSD on the new W10 system. Quote
FDNY Posted October 24, 2019 Report Posted October 24, 2019 My method for that dreaded message is Control panel>Administrative tools>Services then Start or Re Start each ATX year from 2013 on. I think Abby has a shorter method but this one only takes less than a minute. Good luck. Also Payroll 18 hiccups too from time to time. 1 Quote
cred65 Posted October 24, 2019 Author Report Posted October 24, 2019 Were to find Control Panel in W10 Quote
cred65 Posted October 24, 2019 Author Report Posted October 24, 2019 Never mind I found Tools Services Quote
Lee B Posted October 25, 2019 Report Posted October 25, 2019 2 hours ago, cred65 said: He copied the HD from the old W7 system to the SSD on the new W10 system. You need to follow the instructions in the ATX knowledge base, which requires, if I remember correctly, a fresh installation of the ATX software for each year. 3 Quote
cred65 Posted October 25, 2019 Author Report Posted October 25, 2019 "You need to follow the instructions in the ATX knowledge base, which requires, if I remember correctly, a fresh installation of the ATX software for each year." Will the existing data files be retained? Quote
Yardley CPA Posted October 25, 2019 Report Posted October 25, 2019 15 minutes ago, cred65 said: "You need to follow the instructions in the ATX knowledge base, which requires, if I remember correctly, a fresh installation of the ATX software for each year." Will the existing data files be retained? Did you happen to save/backup the data files for each year? If you did, you could just restore them after you download the program for each year. Quote
Abby Normal Posted October 25, 2019 Report Posted October 25, 2019 3 hours ago, cred65 said: "You need to follow the instructions in the ATX knowledge base, which requires, if I remember correctly, a fresh installation of the ATX software for each year." Will the existing data files be retained? Yes. Installing the program does not erase the data. Here's what I recommend: Copy the ATX data to another folder. Reinstall ATX and check if data is there. If not, copy the data from step 1 to the ATX data folder. Quote
cred65 Posted October 30, 2019 Author Report Posted October 30, 2019 I was able to recover years 2015 - 2017 using the video above but it does not work for 2018. Is there a separate procedure for 2018? TIA Quote
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