repeatedly rejected after ATX went down

[schirallicpa]

I have 3 efiles I am trying to get thru for 990s due tomorrow.  I have been trying to efile them every since CCH ATX got efile back online.  They keep giving me the error that the efiles were created after a program update.  I have requested new program updates, I have resaved files, I have re-created efiles.  Multiple times.  With computer restarts, with removal of efile forms.  I have exhausted all ideas.  Can anyone advise what to do?

 

[Lynn EA USTCP in Louisiana]

Have you filed extensions for them yet?  I'd do that today, and then keep trying to efile the 990's

[schirallicpa]

I just went to the post office with the extensions.  .....in the rain.......boo

 

 

[Gail in Virginia]

Abby Normal posted a link to this article on the General Chat board https://www.accountingtoday.com/articles/a-massive-accounting-hack-kept-clients-offline-and-in-the-dark  and I believe it mentions that ATX has arranged for its clients to have extra time to get 990s fled. 

[carolynm]

I've been having the same issue efiling a 1040...says I need a program update. Erro 38

I just found this on ATX blog:

EFC Reject 38 Related to Ongoing Network Restoration - RESOLVED

May 16, 2019 - 9:30AM

We have now corrected this issue and you should be able to e-file using the following steps:

1. Close ATX 2018.
2. Open ATX 2018 and Login as Admin.
3. Click Support > Customer Service Utilities > Refresh App Configuration.
4. Re-create all e-files related to this issue and Transmit.

It is critical that you recreate the e-files. If you attempt to re-transmit the previously rejected e-file, you will continue to receive the rejection.

 

Link: https://myatx.blogspot.com/2019/05/efc-reject-38-related-to-ongoing_61.html