Account Locked - Security Question is Blank ?!?!

[miatax]

What do I do now... I am soooo frustrated. I wanted to go into the knowledgebase but I got locked out of my account. Now that I found my id and password, it tells me to answer a secret question, but it's blank! Is is that secret that it doesn't even SHOW the questions ?!?!?!?!?

What do I do??

[JRS]

Good luck! I have finally given up on MyATX. Each time "they" reset my account, I was able to use it once then was locked out. The last email I got from them, after waiting ten days, basically insuated that I was lacking intelligence because I wasn't changing my password when I was notified it was time! I assumed the carrier pigeon got lost on the way to California.

[Diane]

This is what I had to do when I was locked out.

Go to sign in screen.

Put in your customer #.

User is Admin

In the Password spot type in your activation code that came with the software disk. (My problem was the activation code they had on file was one digit different than the one I received with my software disk.)

Then reset password.

Hope that works.

Diane

[miatax]

doesn't work. I keep getting the option to reset the account, so I type my client # and my username, but then the secret question/answer screen comes up. But the secret question is blank.

[michaelmars]

YOU ARE probably on double secret probation!

[zeke]

YOU ARE probably on double secret probation!

lol

miatax - sorry to have to inform you that you MUST call customer service when your account is "locked". no other way out.