Can't Open a Return - PLEASE HELP

[ETax847]

I have prepared a 2018  return and when I now try to access it, I receive in error message saying to open the 2017 return and close it and try again.  This did not fix the problem.  Has anyone experienced this error and found a solution?

 

[jasdlm]

I assume you already closed 2017 and 2018, shut down your computer, restarted your computer, and tried again?

I have had this happen, but a complete reboot of the computer has fixed the issue.

Do you have autosave on?

How frustrating.  I really feel for you!

[Lee B]

In past years, if your save is working, you should be able to restore your most recent saved copy of this return.

[DBerg]

I know when I have issues opening a return I will try "Re-Download Forms in Marked Returns" first before restoring from backup

Here is the KB on how to use it, hopefully this helps

https://support.cch.com/sfs/solution/000046781/14202?q=WKArticleType__kav

[Abby Normal]

2 hours ago, cbslee said:

In past years, if your save is working, you should be able to restore your most recent saved copy of this return.

You mean backup. ATX backs up a return every time you close it.

On big returns I take advantage of this and close every 30 minutes or so. It's a good time to take a break and give ATX a rest too.

[ETax847]

It turns out the file was corrupted.  ATX Tech support was able to export the file, fix it and send it back.  Thanks for all the suggestions!