locked out of download

[grandmabee]

trying to download program onto my laptop for home work.  I got locked out.  I asked to reset password but they never send the password thru email.

Now I can't do anything.  support wait phone says over a hour wait.  waiting on chat support but who knows how long it will be.

Anyone else have this problem?

[Abby Normal]

From my How to notes:

If you get locked out of the support site, reset your password. The temp password is the main install code for the current year.