TaxmannEA Posted January 20, 2019 Report Posted January 20, 2019 I have been trying all afternoon to start the 2018 ATX Payroll program. I was working in it yesterday evening OK, but now I get the server message every time I try to get in. The tax program and prior years' programs have no problems. I even tried re-installing the program, but still get the message. Any suggestions? Quote
Tax Prep by Deb Posted January 21, 2019 Report Posted January 21, 2019 Did you try rebooting the computer? Quote
TaxmannEA Posted January 21, 2019 Author Report Posted January 21, 2019 I rebooted the computer. re-installed the software, checked the services file which showed the server was running and on automatic. I just don't have a clue what is wrong. It was running fine on Sat., but started this problem on Sunday. I checked this AM and it's still doing it. The other computer which also has a stand alone install is operating perfectly. I'm trying to contact support, but you know how that goes. Quote
Tax Prep by Deb Posted January 21, 2019 Report Posted January 21, 2019 Have you tried stopping the service than restarting it? It's been awhile but I believe I had to do that once. I switched to Drake this year and am amazed at how quickly and smoothly it runs. As others have stated their support is very good with little to no wait time. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.