CAS PAYROLL PROGRAM

[DEO]

Any one familiar with CAS payroll program.

I am on hold for 2 hours 30 mins and counting

I am getting an error message when trying to create a 941 e-file using CAS

'"VGL is still trying  to communicate with Payroll tax preparation Software" Would you like to keep waiting.

Any assistance would be appreciated.

Deo

 

[Medlin Software, Dennis]

I can only tell you the first week of January is hectic for any payroll software company.  If I had to guess, only based on my knowledge and your quote of a message, their server is extremely busy, and cannot connect.  Could even be they process using a third party (easier than rolling your own), and the third party has many customers, with many clients, and does not have server capacity to meet the demand of the moment.  I wold not wait on hold.  I would send an email, text, or whatever written form they offer, so you have documentation (evidence) of your contact.