Locked out, change password

[grandmabee]

I was locked out when I was trying to install new program.  So I went to reset password.  Now it wants a "registration code"  ?????  I have a install code but don't know what/where my "registration code" is.  On hold now for 45-60 minutes time frame.   Anyone what the registration code is?

Thanks,

[Jack from Ohio]

The installation code IS your registration code.

[grandmabee]

Thank You !  would be nice if they used the same word!

[schirallicpa]

see my grumble mumble post