Myatx login

[ILLMAS]

Can someone do me a favor and check to see if you can login and view your account.

Thanks

I am able to login, but get a blank screen, like it's being redirecting to a different webpage.

 

[Margaret CPA in OH]

I just logged in with no problems.  Hate the additional id step though...sigh... Very new look on the website and pages.  I will have to look around a bit.

[FDNY]

Didn't have any problem viewing my office, etc.  Like Margaret I am not too happy with login, even though I've checked 'trust this device for 90 days" it still won't recognize.  Also takes 4-5 reCAPTCHAs to get in.    Also trying to make 2 step authorization go to text instead of email, having a little problem changing it.  

[Abby Normal]

40 minutes ago, FDNY said:

Also takes 4-5 reCAPTCHAs to get in.   

I never see the CAPTCHAs when logging in. Your browser might be clearing your cookies and saved logins. The new two-factor login is a new cookie from cchaxcess.com.

I don't find this type of two-factor security very secure. I prefer the ones that text my phone. I will likely turn this off.

[ILLMAS]

Here is the message I am getting, I tried using another browser:

170XXXX\Admin 
AuthenticationType: UUMS-MFA-Email 
Logout

 

[TaxCPANY]

At least you guyze can get in.  I never got the code email and so now I'm denied entry -- and the quoted wait time for phone help is 30-45 minutes.  Productivity is NOT spelled A-T-X some days. 

[ILLMAS]

Update:  I called ATX tech support, the problem was ATX has different ways to login into the account, I was told to login going via a different website and it worked. 

[TaxCPANY]

This morning, in contrast, went swimmingly:  with NO wait my call reached Mario, and we quickly discovered that ATX had an incorrect email address for me.  The hotlink he sent provided the setup download, and away I went . . .
UNTIL the InstallShield asked to install "CCH Browser Search" plugin.  Seeing that it's Google-based, I demur; I exclusively use DuckDuckGo to minimize tracking of my searches.  And it seems as if this is another one of those extra 'suggestions' once foisted upon us by the likes of Java, Adobe, etc. update packages.
Has anyone here researched this plugin's effect on the functionality of the program?  I don't have time right now to do more than hope I haven't compromised 2018 tax prep by refusing it.

[Jack from Ohio]

I just said no.  I did it for all the reasons you mentioned.

[Catherine]

4 hours ago, Jack from Ohio said:

I just said no.

How veddy 'Nancy Reagan' of you, sirrah!  

 

 

(NOT political; it's supposed to be funny, 'cuz that was the campaign she started umpty years ago and we're ALL of us here old enough to remember it!)

[Kamran]

 How to solve       UUMS-MFA-RegisteredDevice  error?

Any Help?

Please !

[Abby Normal]

MFA stands for multi-factor authentication. Are you trying to login the ATX website?

[Tax Guru]

AuthenticationType: UUMS-MFA-RegisteredDevice
Logout

My apologies if I missed it: how are folks solving the above error? It is driving me nuts!

[Jack from Ohio]

13 minutes ago, Tax Guru said:

AuthenticationType: UUMS-MFA-RegisteredDevice
Logout

My apologies if I missed it: how are folks solving the above error? It is driving me nuts!

Phone call to tech support.

[schirallicpa]

On ‎11‎/‎29‎/‎2018 at 3:01 PM, ILLMAS said:

Here is the message I am getting, I tried using another browser:

170XXXX\Admin 
AuthenticationType: UUMS-MFA-Email 
Logout

 

I just got that too.  In both explorer and chrome

 

[ILLMAS]

51 minutes ago, schirallicpa said:

I just got that too.  In both explorer and chrome

 

Try using this link to login:  https://support.atxinc.com/User/Login.aspx?ReturnUrl=%2fdownload%2fATXProgramDownload

[HV Ken]

On 1/20/2020 at 5:54 PM, ILLMAS said:

Try using this link to login:  https://support.atxinc.com/User/Login.aspx?ReturnUrl=%2fdownload%2fATXProgramDownload

 

What a strange workaround. This works.

Otherwise, I get the same errors as everyone else on multiple computers and all browsers. Kinda hard when you cannot login to their support site!