created e-file's not visible in e-file manager

[Teresa K]

We have run into a glitch with our ATX software’s e-filing capabilities, which has us in a huge bind prior to tomorrow’s deadline. We need urgent help. Since yesterday, whenever we create E-files, ATX goes through the process, and everything looks okay. However, when you go to the E-file Manager, those created E-files are nowhere to be found and there is no way to submit them. If you go into the tax return Acknowledgement History, you can clearly see that E-files were created. We cannot figure out if this is a setting issue or an ATX software problem. We are trying to obtain tech support but no one is available until tomorrow.

Thank you very much for any and all suggestions!

Teresa

[Abby Normal]

Do you have one of the filter checkboxes on the left checked? That's the only thing I can think of that would case that, short of a major malfunction in your database.

[Teresa K]

I really appreciate your quick response. We tried clearing all the filters at the beginning and no luck. We still see them in the Acknowledgement History but not the E-file Manager. Are you aware of any other way to e-file?

[Abby Normal]

What do you see if check the Created box?

[Tax Prep by Deb]

Also, and you may have already done this, but I would completely close of ATX even rebooting the computer, then open and see if it appears.

[Lee B]

After rebooting, try turning off your firewall and your antivirus program.

See if that makes a difference. If it does you can exclude all ATX files from the scrutiny of your firewall and your antivirus [program.

This has been a problem that has popped up from time to time over the last 6 years.