taxbrewster Posted April 10, 2018 Report Posted April 10, 2018 Hello all, need some step by step help here because tech support has not been helpful. I can read off the website and thats all they do when I call with this problem. I have researched the forums and tried multiple ways. The status is not updating in my ATX software - have a bunch of returns in the "transmitted to efc" status - I have received the ack but it is not updating the individual files so show accepted. I tried rehanging the files via the atx website because it shows accepted but I would like my software to match. They say the resolution is to - duplicate the return - open the duplicated copy - discard the EF info sheet then add it back in - enter the required fields.... Then go to the efile manager and click receive acks. I do this and nothing happens - am I suppose to recreate the file or what other steps am I missing....am I trying to change the submission ID? I dont get what I am trying to trick the software in thinking? Then do I need to rehang these files again to get them to update? I am losing my mind because its these little things that bother me. Any help will be greatly appreciated. Quote
FDNY Posted April 10, 2018 Report Posted April 10, 2018 You could try from toolbar clicking on Support, then Customer Service Utilities, then Synchronize E File Info With EFC Quote
taxbrewster Posted April 10, 2018 Author Report Posted April 10, 2018 Yep, that actually was the first thing I did, nothing....What worries me is it seems to still be an issue even for returns that I filed today.. 1 Quote
Abby Normal Posted April 10, 2018 Report Posted April 10, 2018 12 minutes ago, FDNY said: You could try from toolbar clicking on Support, then Customer Service Utilities, then Synchronize E File Info With EFC Whoa! When did they add that?! Does it ever work? Quote
FDNY Posted April 10, 2018 Report Posted April 10, 2018 10 minutes ago, Abby Normal said: Whoa! When did they add that?! Does it ever work? I have used it before and it works, unfortunately not for TaxBrewster. Quote
taxbrewster Posted April 10, 2018 Author Report Posted April 10, 2018 after the 4th call today and rehanging several efiles both on my side and atx's side. doing the same thing over and over again - i just clicked receive acks - and it started to rain ACKS!!! I feel so much better and basically they had no explanation what was fixed or why it just started working....thanks for the input. 4 Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.