Program Closing

[Randall]

Anyone else experiencing the program closing while in Fixed Assets?  Specifically the disposition tab.

 

 

[Sarypion]

My Fix Assets / disposition tab is fine.  Only zip codes cause program closing for me.

[rfassett]

Not a problem here.  I have been in and out of the fixed assets and disposition tab on four different clients so far today and nothing like what you describe is going on.

[gfizer]

The zip code crash was a problem until I found out how to remedy that.  I haven't had any issues in fixed assets but mine will randomly crash about once a day during the printing process.  When this happens I can't re-open the software without first restarting the computer.  Very frustrating.

[Abby Normal]

Printing to PDF as an intermediate step solves the printing problem. Printing problem when printing to printers may be caused by that crap software printers want to install. I never install those types of programs. I just let windows find the driver, or find it myself when installing a printer.

[cpabsd]

13 hours ago, gfizer said:

The zip code crash was a problem until I found out how to remedy that.  I haven't had any issues in fixed assets but mine will randomly crash about once a day during the printing process.  When this happens I can't re-open the software without first restarting the computer.  Very frustrating.

I'm curious what the fix was for the zip code crash problem.  It began happening to me this morning.  So frustrating!!

[TAXMAN]

I too would be interested in this fix.

[gfizer]

9 minutes ago, cpabsd said:

I'm curious what the fix was for the zip code crash problem.  It began happening to me this morning.  So frustrating!!

 

1 minute ago, TAXMAN said:

I too would be interested in this fix.

Find and delete the following file on your computer:  C:\Users\{User Name}\AppData\Local\Temp\Sfs.Cache\ZipcodeData

Once you've deleted the file close and re-open your software and you should be good to go.  Keep the file name handy because I have found I have to repeat the process every few days.  Hope this helps

[Janitor Bob]

no, but just starting last night, it crashes when I try to print both to printer and pdf

[Abby Normal]

2 minutes ago, Janitor Bob said:

no, but just starting last night, it crashes when I try to print both to printer and pdf

If you just print to PDF does it crash during the PDF print? We never print directly to printer and have never had this problem.

[Janitor Bob]

5 minutes ago, Abby Normal said:

If you just print to PDF does it crash during the PDF print? We never print directly to printer and have never had this problem.

Not sure...I'll try that....I always print to both the printer and to pdf....I'm not sure which one is causing the problem.

 

[Abby Normal]

We print all 4 packets (as needed) to PDF then print from PDFs as needed:

Filing: personal property returns for business
Client: estimated vouchers & letters/K1s for business
Preparer: complete return (except forms printed in other packets)
Custom: efile signature forms, engagement letter, payment vouchers, bank info page for signature

[Randall]

On ‎2‎/‎6‎/‎2018 at 7:41 PM, gfizer said:

The zip code crash was a problem until I found out how to remedy that.  I haven't had any issues in fixed assets but mine will randomly crash about once a day during the printing process.  When this happens I can't re-open the software without first restarting the computer.  Very frustrating.

Are you still having this problem?  It's happening with me now.  Just started yesterday.

 

[Abby Normal]

6 hours ago, Randall said:

Are you still having this problem?  It's happening with me now.  Just started yesterday.

 

Did you update to 17.3? Did you delete the temp folder?

[Randall]

Yes, I updated.  Most of the time the program doesn't close, it just freezes.  I went to ATX support, used the chat option.  Was told to uninstall and reinstall, then load my backup file.  But first set my security to not block anything ATX and see if that works.  That was Wednesday.  I decided to just restart my computer and everything worked well the rest of the day and Thursday.  But today, I'm getting several freeze ups.

[Randall]

And yes, I deleted the temp folder.

 

[Lynn EA USTCP in Louisiana]

Mine freezes occasionally when I enter the officers salary in the detail section (1120S) of 1120-E.  Luckily all other info entered prior to that had been saved.  I start it again and then all goes ok......until the next return.

 

[Abby Normal]

1 hour ago, Lynn EA USTCP in Louisiana said:

Mine freezes occasionally when I enter the officers salary in the detail section (1120S) of 1120-E.  Luckily all other info entered prior to that had been saved.  I start it again and then all goes ok......until the next return.

 

Yeah, I've had that a lot over the years. I can almost always x out and keep rolling... but not always.

[Abby Normal]

1 hour ago, Randall said:

getting several freeze ups

Freezes are often due to security software. Turn those off for awhile and see if it improves.

Also, keep task manager open and see if it's your disk bogging down or CPU.

[Randall]

15 hours ago, Abby Normal said:

Freezes are often due to security software. Turn those off for awhile and see if it improves.

Also, keep task manager open and see if it's your disk bogging down or CPU.

Thanks for the tip.  I'll try that.

 

[gfizer]

On 2/9/2018 at 9:56 AM, Randall said:

Are you still having this problem?  It's happening with me now.  Just started yesterday.

 

Yep.  I've started closing and restarting the software after every couple of returns.  Very frustrating.

 

[SaraEA]

Abby, isn't it a bit, um, dangerous, to use a computer without security software running?

[Abby Normal]

12 hours ago, SaraEA said:

Abby, isn't it a bit, um, dangerous, to use a computer without security software running?

It depends on the user, but in this case it's just an experiment to determine the cause of a problem. It should be a short term experiment. But I disable my security software for installs and downloads on a regular basis. My antivirus lets me choose to disable for 10 minutes, in case I forget to re-enable it.

[Randall]

I wanted to wait a couple of days before commenting.  I have Norton.  I set it to Quiet Mode when ATX is open.  My understanding is that the anti-virus protection is still working in Quiet Mode, but some of the background processes are stopped and notifications are stopped.  I haven't had any freeze ups the past two days so maybe that was the problem.  I did have a closing while I was in a return trying to print a high number of forms checking them off.  This return had a higher number of forms than the average return.  The program closed, I couldn't re-open until I restarted the computer.

 

[Lee B]

12 minutes ago, Randall said:

  I did have a closing while I was in a return trying to print a high number of forms checking them off.  This return had a higher number of forms than the average return.  The program closed, I couldn't re-open until I restarted the computer.

 

That's been a recurring problem for some users for  the last 2 or 3 years. Basically due to sloppy programming, the ATX program fills up your print cache with garbage.

When your print cache overflows, the program crashes. By rebooting your computer your print cache is cleared allowing the program to work again.

If you know how, you can clear your print cache without rebooting.